Last year we reviewed (or at least attempted to) the newly launched Healthcare.gov. Since then there have been major changes to the back-end and the front-end. Open enrollment started this past weekend and we took a good look at the new user experience.
We took a detailed look at the application and enrollment processes, and found out how a Pregnant, Two-Year Old Billionaire Smoker Shops for Health Insurance.
I was also interviewed by FastCompany’s Co.Design blog on 4 Things HealthCare.Gov 2.0 Gets Right (And 5 Things It Still Gets Wrong).